Placing orders
Please place all orders early to help with planning of resources and ingredients – no later than midday the day prior to delivery.
Orders placed at short notice may be subject to product substitutions as requested items might not be available. If you need to order at short notice, make use of ‘caterer’s choice’ it will simplify the process as we can slot your catering into our current daily schedule. (Our order form on the website is a great help in providing all the information we need).
Please give as much notice as possible when ordering; we don’t mind altering the catering numbers closer to the day.
Phone and email
We are happy for you to phone but please follow up with an email so that we have a record of the booking and the correct contact names, addresses and delivery details; again it is helpful to use the website order form.
All orders will be responded to with an email confirmation. If for some reason this is not received please phone and check.
Plates
All orders are served with disposable plates by default. If you require ceramic plates, please get in touch via phone or email.
Cancellations
Notice of cancellation must be given in writing. Cancellations made up to midday prior to the day of delivery, may be charged a cancellation fee of 15% at Cater & Co’s discretion.
Cancellations within 24 hours of an event will incur a cancellation fee of 25%.
Orders cancelled on the day of delivery are charged at 100%
Delivery Times
We will make deliveries just before the time you request. It is wise to leave up to 30 minutes time gap between the time you request us to deliver and the actual time you are due to break for your order.
Payment Terms
Our standard terms of payment are 7 days from the date of the invoice.
An invoice will be emailed to you once the order is delivered.
Any lost or broken platters or equipment will be charged at replacement cost.
For any other terms to be arranged, please contact our office.
Delivery Charges Apply
We welcome the opportunity to discuss your menu at any time and will always endeavour to meet your budget requests.
We look forward to your continued support, please call us if you have any questions.
Simone Watson
Owner
Privacy Policy
Effective Date: 21 November 2024
Cater & Co (“we,” “our,” or “us”) is committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, caterandco.nz, or engage with our services.
1. Information We Collect
- Personal Information: When you submit a booking request, fill out our contact form, or communicate with us via email or phone, we collect information such as your name, email address, phone number, event details, and any additional details you provide.
- Booking Details: For catering enquiries, we may collect specific information related to your event or order requirements, including dates, locations, and service preferences.
- Usage Data: We automatically collect certain information about your interaction with our website, including IP addresses, browser type, pages visited, and the date and time of your visit. This helps us understand how visitors use our site and improve our services.
- Cookies: Our website uses cookies to enhance your experience and remember your preferences. You can control your cookie settings through your browser.
2. How We Use Your Information
- To Respond to Enquiries and Process Bookings: We use your contact and event details to respond to your questions, confirm bookings, and provide catering services.
- To Improve Our Services: Usage data helps us understand how our website performs and make improvements based on visitor behaviour.
- To Send Booking Confirmations: We may use your email or phone number to confirm bookings or provide updates related to your event.
- For Legal Compliance: We may use and share your information as necessary to comply with legal obligations or respond to lawful requests from government authorities.
3. Sharing Your Information
- With Service Providers: We may share information with trusted third-party providers who assist us in website operations, analytics, or facilitating bookings.
- For Legal Reasons: We may disclose your information if required by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or prevent fraud.
4. Protecting Your Information
We take reasonable measures to protect your personal information from unauthorised access, misuse, or disclosure. However, please note that no method of internet transmission or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
5. Your Rights
- Access: You may request a copy of the personal information we hold about you.
- Correction: If you believe the information we hold about you is incorrect, you have the right to request a correction.
To exercise any of these rights, please contact us at orders@caterandco.nz.
6. Cookies and Tracking Technologies
We use cookies and similar technologies on our website to improve your browsing experience and personalise your interactions with us. Cookies are small files stored on your device that help us remember your preferences. You can disable cookies in your browser settings, though this may affect your experience on our site.
7. Links to Other Websites
Our website may contain links to external sites that are not operated by us. Please note that we have no control over the content and practices of these third-party sites, and we cannot accept responsibility for their privacy policies.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically. Changes take effect immediately upon posting.
9. Contact Us
If you have any questions, concerns, or requests about this Privacy Policy, please contact us at:
Cater & Co
Email: orders@caterandco.nz
Phone: 03 943 5714
501 Tuam Street, Phillipstown, Christchurch